Mediation and Conflict Resolution

Managing conflict is often the best prevention strategy to ward off allegations of misconduct and subsequent costly investigations. Organizations generally move through four stages in addressing conflict moving from the first stage of no defined dispute resolution processes to a second stage of using “rights-based” grievance procedures for the resolution of conflict. A third stage introduces specific “interest-based” processes, such as mediation, to supplement a rights-based process. A fourth phase incorporates stages 2 and 3 and introduces a systematic approach to preventing, managing, and resolving conflict to prevent moving to the rights-based procedures. Our team assists our clients to implement various aspects of a quality conflict management system.