WORKPLACE
After conducting many workplace investigations across multiple industries, our conclusion is that many investigations could have been prevented. As investigations are at the end of the long-standing conflict, prevention could have saved thousands of dollars, hundreds of personnel hours focused on the conflict, reduced absences from work, and increased productivity. This observation is shared by every professional we’ve spoken to. We have developed a training program that delivers skills to your staff to enable them to help others prevent conflicts from escalating into grievances or investigations.
Long-standing conflict involves two or more people in dispute or disagreement for a long time that finally culminated in a complaint and an investigation. It involves the people in conflict and various bystanders who are often drawn into the conflict by providing support even though this may involve taking sides, thus escalating the conflict. While many investigations arise resulting from long-standing conflict, some such as theft or sexual assault don’t fit as they aren’t necessarily a build-up of conflict over a period of time.
Having a long-standing conflict is costly. Consider the multiple person-hours affected by the conflict including the participants, other team members, HR professionals, unions and senior management and multiply that by their salary plus benefits PLUS the cost of lowered productivity, time off, sick time, and lawyers. Moreover, long-standing conflict often results in the parties engaging in rights-based negotiation (e.g., grievances) which have an outcome but typically do not solve the conflict. The cost is very high.
We believe that resolutions prior to an investigation don’t happen because the majority of the parties don’t know how to solve it; otherwise, they would have solved it already! Although it is often portrayed by the various parties as intentional neglect or deliberate hostility, most unresolved conflicts are because those people advising the involved parties, including exempt staff, managers, HR professionals, and union personnel don’t know how to help.
Part of the problem is that people may take a course in conflict resolution but haven’t developed or learned how to implement the skills to be able to navigate and maneuver quickly to solve the conflict, either themselves or to coach another person. Then they are often left alone and are expected to manage a challenging situation.
Our experts providing you with solutions for your business.
Creating bespoke solutions for individual workforces teaching evidence-based conflict advising skills to a small group of interested and committed individuals is the answer. These individuals form an internal group of conflict resolution advisors who provide practical advice to (i) people in early conflict before a complaint is formalized and (ii) those managers and HR professionals who typically are consulted about a conflict situation.
Conflict Resolution Advisors act as a neutral resource for everybody across the organization. They operate to preserve the confidentiality of those seeking advice, maintain a neutral/impartial position to the concerns and are independent of formal organizational structures (i.e., they do not share information with administration or unions).
The solution contains three major components:
Knowing what advice to provide is often a challenging aspect of the advising role. It involves a blend of good emotional intelligence, knowledge of the practicalities of the organization, and an ability to engage the client effectively. Conflict Advisors would learn to utilize various methods of collaboration and problem-solving to develop practical solutions.
The benefits include:
An effective CRA must have high emotional intelligence, be interested in helping others resolve conflict, and be neutral. Involving individuals with these characteristics (e.g., people with an axe to grind) into the role of a CRA can be harmful to the outcome of the program. As such, each applicant is interviewed to determine fit.
The cost of this program include:
If you are intersted in learning more about our Conflict Resolution Advisor Project let's schedule a conversation.
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